Capabilities

Design that starts with your users, not our assumptions.

We test every design decision against how your users actually behave, to lower the risk of adoption failure and avoid costly rework.

See what we can do for you

UX & UI design

Every design decision should survive contact with real users. We use LUMA-accredited research methods to validate ideas before they become expensive engineering decisions.

That approach earned our redesign of the Doctors’ Health Fund member portal a Good Design Award, and helped Sonder scale a $1.4B media management platform.

Researchers reviewing notes from a discovery session

Discovery & research

Before we design anything, we find out what’s actually happening. Interviews, workshops and market analysis give us the evidence to define the problem before we design around it. This approach helped Macquarie University lift student retention through research-led redesign.

Journey mapping

Once we know the problem, we map how it actually plays out for your users, step by step. This surfaces friction that's usually invisible from the inside, and gives us evidence to decide what deserves attention first. We used this approach to reduce dropouts in Red Cross’ donation journey.

Prototyping

Working prototypes let your team test ideas early, while changes are still quick and inexpensive to make. It's cheaper to change a prototype than a live product.

For Val Morgan, testing before development avoided a $300,000 investment in a product customers didn’t need. For Flock Finance and Rockmelon, prototyping moved them from product concepts to investor-ready prototypes, helping to secure more than $3m in funding.

Accessibility

We design and test against WCAG AA - the same standard we built to for Healthdirect’s national service finder and Service NSW’s mapping tool, designed around the needs of senior citizens.

Accessibility is a foundation of our design process, worked in from the time we start designing.

What our design partners say

From The George Institute’s regional health app to DHF’s member portal, here’s what it’s like working with our design team.

“At all stages, Airteam’s goal was to tease out exactly what we were looking for and how the workflow would be implemented on the ground. This led to a final design which was attractive, modern and accurately reflected how our product would be used by our end-users.”

Ruth Webster

The George Institute

“Airteam successfully harnessed the knowledge and experience of our people and translated that into an environment where our members have better access to information and services in an intuitive and visually appealing portal.”

Andy Philips

Doctors’ Health Fund

Design technologies

Our use of AI in design

We use AI for repetitive work such as synthesis and documentation, which gives our designers more time for research, testing and design decisions.

Every AI-assisted output is reviewed by a senior designer before it reaches your team.

Have a few more questions?

Check out some of our frequently asked questions below or get in touch with us to find out more.

Get in touch

What design services do you offer?

We offer a full suite of digital design services, including UX/UI design, discovery and research, journey mapping, prototyping, accessibility design, and more. We can work with you at any stage in your design and development journey.

Can you work with our development team?

Absolutely. We have extensive experience collaborating with our clients’ development teams. Our design deliverables provide clear specifications and design assets that facilitate smooth implementation.

How much do your design services cost?

The cost of our design services varies depending on project complexity and development time. Provide a few details through our contact form and we’ll prepare a quote for your project.

How does your design process work?

Our design process follows a human-centred approach, starting with understanding your requirements and conducting thorough research. We then move through ideation, prototyping, and user validation stages, ensuring that the final design meets your objectives and delivers a great user experience.

How do you handle feedback and revisions?

We value client feedback and collaboration throughout the design process. We encourage open communication and iteration cycles so your feedback is incorporated into the design.

How long does it take to design a product?

The timeline varies depending on the complexity and scope of your project. Share your requirements with our team and we can provide an indicative timeline.